General questions

Do you do custom orders?

Yes we do! If you’d like a custom order then please email us and we’d be happy to help.

JEWELLERY CARE

• Our jewelry is hand-made and hand-produced individually and in small batches. To preserve the quality of gold plated/silver plated chains, please ensure to keep them away from all liquids/perfumes and stored away and kept cool & dry.
• The majority of our items are stainless steel which are durable and waterproof but gold/rose plated stainless steel chains must be stored away and kept cool and dry.

Do I have to pay for my orders in full?

Yes, we take payment and hand make your item.

Ordering

Is the ordering procedure secured?

Yes, you pay through Paypal

Im having shopping cart problems. What do I do?

Email me at sales@shopfairy.co.uk

Shipping & Return

How much is shipping?

• UK £1
• Europe £3.50
• Everywhere else £4

Where do you ship?

We ship worldwide

Support

Email : sales@shopfairy.co.uk