General questions

Do you do custom orders?

Yes we do! If you’d like a custom order then please email us and we’d be happy to help.

JEWELLERY CARE

• SHOPFAIRY jewellery is hand-made and hand-produced individually and in small batches. To preserve the quality of gold plated/silver plated chains, please ensure to keep them away from all liquids/perfumes and stored away and kept cool & dry.
• The majority of our items are stainless steel which are durable and waterproof but gold/rose plated stainless steel chains must be stored away and kept cool and dry to ensure they stay in perfect condition!

Do I have to pay for my orders in full?

Yes, we take payment and hand make your item.

Ordering

Is the ordering procedure secured?

Yes, you pay through PayPal which is the safest payment method. You do not need to have a PayPal account to place an order. Cards can be used!

Im having shopping cart problems. What do I do?

Email me at sales@shopfairy.co.uk

Shipping & Return

How much is shipping?

• Free UK postage
• Europe £2.80 – International Standard which arrives with 14-28 working days
• Everywhere else £3.80 – International Standard which arrives with 14-28 working days
• If you’d like tracked shipping, please email me before placing your order
• Orders over £50 will have free Tracked & Signed for shipping
As everything is handmade to order, returns are not accepted. All my pieces are thoroughly checked before being sent out.  However on the rare occasion, if your item is faulty, please email me so I can rectify the issue 🙂

Where do you ship?

We ship worldwide

Support

Email : sales@shopfairy.co.uk